Eligibility for Returns
Returned items must:
- Be unused
- Be in original packaging
- Have all original tags attached
Return Process
- To start a return, please get in touch with support@brownz.shop.
- Items must not be returned without prior approval for return.
Refund Processing
Refunds are issued after we receive and inspect the returned items. Refunds will be made using the original payment method.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Non-Returnable Items
- Damaged products
- Not giving any return approval for products